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If a recipient at the delivery location is unable to sign for the package it will either be re-delivered as arranged by the recipient or alternatively dropped off to a nearby collection point. To avoid delays, we suggest nominating a shipping address where you're typically present - such as work.
You will be emailed a tracking number and the assigned courier once your order is shipped from our warehouse.
Once the courier has your parcel, your approximate delivery times are as follows:
You will need to be able to either produce the product in person or provide photos and descriptions in the first instance of your claim.